Snow Boot Camp: Site Supervisors TeamX Training

Tailored to our site supervisors – the individuals leading the charge and acting as the point of reference out in the field – we provide a site supervisors TeamX training as part of our Snow Boot Camp. These are the people that call the shots when the going gets tough, and they need to be able to make the right decisions without a lot of back-and-forths. That’s why we put extra attention into our leaders: they set the example for the rest of TeamX to follow. It’s an example that should be reflective of our company culture and values.

Site Supervisor Training Events

We start our site supervisor training with classroom sessions that cover the educational and informational elements of the job. We go over their responsibilities and most importantly, how to be safe and keep properties safe while they’re leading the charge.

During these classroom sessions, we cover:

Expectations: Site supervisors are expected to perform at their best. They are the seasoned veterans that are returning back for more winters, already aware of what they have signed up for. As leaders, they have additional responsibilities that we carefully communicate to them.

Safety: Leaders on site need to be the point of reference for safety. There’s no way around it. They need to eat, breathe, and sleep staff and client safety satisfaction, which is what we carefully train them in.

New Equipment: Next, we go over new equipment purchased, its specifications, and its features. We take the supervisors in person to go experience the equipment, answering any questions so that they are able to operate it seamlessly when the time comes.

New Team Members: We require supervisors to be community leaders, bringing new staff together and creating a bond that translates into effective services.

Additionally, we expect site supervisors to go to all of our fall training classes, familiarizing themselves with the new staff members, as well as new protocol and expectations. We believe that our TeamX members can never receive enough educational training, which is why even our supervisors are required to go to the basic training sessions.

We place special emphasis on the team here at Xtreme Snow Pros, and the points of reference for our teams are our site supervisors. They are integral components of our successful equation, which is why we spend time training them during the off months. We never take a break from preparing for the winter ahead – even during the hot, steamy Northeastern summer months. That’s how we stay ahead of the competition.

Snow Boot Camp: TeamX’s Classroom Training

There’s no off season for us here at Xtreme Snow Pros. In order to keep our team sharply prepared, we put TeamX through a Snow Boot Camp every off-season, covering everything from education to equipment distribution. For the purposes of this blog, we’re going to look at the classroom boot camp that we require members to undergo during October, expertly preparing them for the snowfall that can certainly start falling during the fall months.

Classroom Training

Every member of TeamX is required to attend our classroom sessions. It’s when we go over everything from the tools that we use, to our expectations out in the field. We host multiple classroom sessions that each specialize in a different topic:

Tech apps training: We download the tech apps we are going to use for the season, and require everyone to explore the apps until they have a proficient understanding of how to use them when it’s most important.

Expectations: We don’t have time to outline expectations when the snow is falling. That’s why we cover this topic prior, ensuring everyone is on the same page so there is no confusion.

Overview of Equipment: We have a lot of equipment here at Xtreme Snow Pros. We go over each item, how to maintain it and fix it if necessary, and how to operate it accurately and safely for our clients.

Property Service Etiquette: Our client’s properties are important to us, which is why we go over how to properly service their properties without being wasteful or disrespectful.

Motivation: Above all, we want our team to be motivated. We are above the average, and we want to communicate that to our team members during the classroom sessions.

We believe that information and proper communication underscores every successful entity today, which is why we start out the season with blank-slate education that brings everyone up to speed. When the same information is being communicated to everyone, there’s no room for misunderstandings or lack of information when the times become critical. As a company that operates under stringent wintry conditions, we need everyone to be in the know: which is exactly how our proprietary Snow Boot Camp kicks off each year.

From there, we require many more boot camp sessions before TeamX is finally prepared for the winter season. So yes, we are welcoming the summer with open arms. But, that doesn’t mean we’re slowing down. We have to keep pace.