Call-Outs/Before Storm
Step 1
We will send out an email alert to put you on notice up to 3-days in advance of a predicted weather event. Due to the unpredictable nature of weather, if a weather event pulls in without notice, we may be forced into a last minute call-out without any advanced notification. Notifications for call-outs will be sent through ‘When I Work’ scheduling software and Voxer.
Pay attention to your email.
If you are not able to work, you must click the link that is included in the first storm notification email.
Step 2
The night before a storm, you will be notified via ‘When I Work’. The notification will arrive via your mobile phone and email and it will include the projected time you are expected to start. Once you get the notification, you must go into the ‘When I Work’ app and accept the shift. Your acceptance of the shift is mandatory and will notify us that you are aware of the shift and ready to work.
Level of Service
Xtreme Snow Pros offers clients the ability to choose the level of service depending on their needs.
We offer three packages: Xtreme Zero Tolerance, Xtreme Gold Package, and Xtreme Silver Package.
The client determines the amount of snow management that is required and we provide the proper service. It’s important that all team members understand what is included in each package.
Communication Procedures
Speak clearly.
Get right to the point. During a weather event, time is precious.
Do not use Voxer or CB as an outlet for entertainment. They are to be used for work purposes only.
NO FOUL LANGUAGE OF ANY KIND OVER VOXER OR CB.
Keep the volume up as high as possible so you can easily hear all communication.
Check your Voxer and/or CB frequently to make sure you did not miss any messages.
Always keep your phone on you, even when you exit the vehicle.
Your first point of contact is your snow commander for any questions, concerns, or problems.
